Read the H3 Max terms for AI video generation, permitted content, subscriptions, credit use, cancellation, refunds, and rights in your inputs and outputs.
2026/09/09
These Terms govern your use of h3-max.me and its AI video generation features. The service is operated by TerenceXU, an individual based in China. “H3 Max,” “we,” and “us” refer to that operator. Contact us at [email protected].
H3 Max is an independent service that provides a website interface, account management, advertising planning, and access to third-party video generation. We are not affiliated with or endorsed by MiniMax or fal.ai. Model names identify integrations; they do not mean that we created or own those models.
By accepting these Terms when creating an account or purchasing or using the generation service, you agree to them. If you use the service for a business, you confirm that you have authority to bind that business. Our Privacy Policy explains personal-data processing; acceptance of these Terms is not consent to optional tracking.
You must be at least 18 and legally able to enter into this agreement. Provide accurate account and billing information and keep your sign-in credentials secure. Do not sell or share access to an individual account, create accounts to obtain repeated welcome credits, or use someone else's payment method without authorization.
Tell support promptly if you suspect unauthorized access. You are responsible for activity you authorize and for reasonable steps to secure your account. This does not make you responsible for failures caused by our breach of our own obligations.
Text to Video generates a video from your prompt. Image to Video uses a starting image, your instructions, and an ending image where the selected feature supports one. Product Agent uses AI to analyze your image and choose advertising direction before submitting a generation request. Batch generation submits separate tasks for the images you select.
Available durations, resolutions, supported files, and credit costs are shown in the generator. An ending image is a target for the final frame; it is not a guarantee that the model can reconstruct unseen product details. A batch is not automatically a single edited film combining all uploaded products.
Generation time varies with provider capacity, request settings, content checks, and transfer or storage time. A speed example is not a guaranteed completion deadline. A five-second video describes its playback duration, not the time required to generate it.
AI output can contain distorted shapes, incorrect text, invented details, or unwanted motion. Results can differ between runs of the same input and may resemble results generated for others. Examples illustrate possible results and do not promise that each request will match their quality or produce a particular commercial outcome.
Text to Video, Image to Video, and Product Agent generate videos with H3 Max Turbo, which fal.ai has further trained and optimized from MiniMax H3, developed by MiniMax. MiniMax is the underlying model developer; fal.ai provides the optimized version and hosts the video generation API used by H3 Max. The model and its origin are described on fal.ai's official Text to Video model page and Image to Video model page.
Product Agent also uses an AI planning step through APIMART to prepare advertising instructions. That step plans the video; the video itself is generated by H3 Max Turbo through fal.ai.
You retain the rights you already hold in the images, prompts, and other material you submit. You must have the permissions needed to upload them and have them processed by H3 Max and its providers. This includes relevant copyright, trademark, privacy, and likeness permissions. Owning a product does not automatically give you rights to someone else's photograph of it.
You grant us a limited, non-exclusive license to receive, copy, adapt, process, store, and deliver your submitted material and results as needed to provide the requested service, maintain your History, resolve support requests, and enforce these Terms. We may make the material available to providers performing those functions. This license does not authorize us to put your private uploads or results into a public gallery or marketing campaign without separate permission. Retained information remains subject to our Privacy Policy and applicable law.
As between you and H3 Max, we do not claim ownership of your generated videos. You may use your results for lawful personal or commercial purposes, including product advertising, subject to these Terms, applicable model restrictions, and rights held by others. We cannot grant rights we do not hold or guarantee that an AI-generated work qualifies for copyright protection, is exclusive to you, or is free of third-party claims. Our permission to use a result does not transfer ownership of the underlying models, website, or third-party material.
Our website software, interface, and original materials remain protected by their applicable rights and licenses. Purchasing credits does not grant permission to resell access to our service, expose provider credentials, or copy protected website materials beyond what the law or an applicable license allows.
You decide whether and where to publish a video. Check the result for product accuracy, rights clearance, and compliance with the rules of the advertising or publishing platform. Do not present generated demonstrations as evidence that a product has a feature, performance level, safety approval, or endorsement that it does not have.
You are responsible for substantiating advertising claims and providing AI-content labels, paid-promotion disclosures, or other notices required for your use. Product Agent chooses creative direction; it does not provide legal approval, verify your product claims, or guarantee sales, conversion rates, or platform acceptance.
The following uses are prohibited, including attempts to achieve them through indirect prompts or uploaded reference images:
A request that passes a technical check is not permission to violate this policy. We may reject requests, restrict access to disputed material, or suspend accounts when reasonably necessary to investigate misuse or comply with law. Providers may also refuse a request. You may contact support to ask for review of an apparent mistake.
Anyone can report suspected violations of this Acceptable Use Policy by emailing [email protected] with the subject Content report. You do not need an H3 Max account to report content.
Include the content link or generation task ID, a brief explanation of the suspected violation, and any relevant supporting information. For a rights complaint, identify the work or right affected and your relationship to it. Send only what is needed to investigate; do not send passwords, payment details, or copies of illegal material.
We record and review reports against this policy and applicable law, and may request more information. Where necessary to prevent harm, we may restrict access to the reported content while reviewing it. If a violation is confirmed, we take appropriate action, which may include removing or disabling access to the content, restricting generation, or suspending or terminating the responsible account. We notify the reporter of the outcome where lawful and practicable, without disclosing another user's private information. To request a review of a decision, reply to the same email thread with any additional information.
The generator shows the required credits before submission. Submitting a request authorizes that deduction. Batch jobs consume credits for their individual tasks. Check the selected duration, resolution, and images before submitting.
The current welcome allowance is 40 credits, issued once to an eligible new account. There is no recurring free monthly credit grant. Purchased credit packs and welcome credits do not have a scheduled expiry under the current offering. Subscription credits are issued for each credit month, including when you pay annually; they expire at the end of that credit month and do not roll over. Paying for a year does not deliver twelve months of credits at once.
Credits are a balance for services within H3 Max, not money or an investment. They cannot be sold or transferred between accounts or redeemed for cash, except where a refund or other remedy is required by law.
When a task is confirmed as technically failed or successfully cancelled through an available cancellation action, its reserved credits are returned. A task with unresolved provider status may need reconciliation before its final outcome is known. Returned credits normally keep their original expiry; where that expiry has already passed, the current system gives those returned credits seven further days of validity. Non-expiring credits remain non-expiring.
Cancellation is available while a task is queued or in Product Agent planning. Once submitted to the video provider, it cannot be cancelled through the current service. Closing the browser does not cancel a submitted task.
Creating another version is a new generation request and uses credits. Dissatisfaction with an otherwise completed result does not automatically return credits. This does not exclude remedies for a defective service, incorrect charges, or a failure to provide what was purchased. Deleting a finished video does not undo its generation charge.
Prices and allowances are shown on the Pricing page and confirmed at checkout. Charges are in the currency shown there. Applicable taxes and any additional charges must be disclosed before you pay.
Monthly subscriptions are billed for the monthly period shown at checkout. Annual subscriptions are billed for the full year in one payment. A monthly equivalent shown for an annual plan is a comparison figure, not an offer to pay that annual subscription in monthly installments. The annual total is shown before purchase.
Subscriptions renew automatically unless you cancel before renewal or confirm a different plan for the next billing period. You can cancel renewal from Settings → Billing, including through the payment-provider portal where offered. Keep the cancellation confirmation. Contact support if you cannot access the cancellation control.
Scheduled cancellation takes effect at the end of the paid period, and your current benefits ordinarily continue until then. An annual subscription's paid period is the year, although its credits continue to be issued and expire monthly. Cancelling renewal does not by itself refund a completed payment. Credit-pack purchases are one-time purchases and do not create an automatic renewal.
New purchases use Waffo. To change your Waffo subscription, open its customer portal from Billing and review the charge, effective date, and renewal terms before confirming. A change is applied only after Waffo confirms it; opening the portal or selecting a plan on H3 Max does not itself charge you. An immediate upgrade adds the prorated difference in the current month's credit allowance. A downgrade does not remove benefits from a period you have already paid for.
For a downgrade or a change between monthly and annual billing, select next-period timing in Waffo and confirm the displayed effective date and full renewal charge. Your current paid benefits continue until the existing period ends. Once the change is confirmed, Waffo automatically charges the selected plan at renewal; you do not need to purchase it again. Payment-method verification may be required when scheduling, but it is not an advance purchase of the next period. Before the change takes effect, you can keep your current plan or cancel renewal from Billing. Cancelling renewal also cancels the pending replacement; keeping your current plan restores its renewal. Any older subscription purchased through Creem remains with Creem until cancelled or ended; changing our checkout provider does not transfer its payment authorization to Waffo.
We will disclose future price or allowance changes before they affect a renewal, giving any notice and choice required by law. Changes do not retroactively change the price of a completed purchase. A failed payment may delay activation or renewal of paid benefits.
For a refund request, email [email protected] with your account email, order or receipt number, purchase date, and the reason for the request. We review requests individually, taking account of duplicate or incorrect charges, technical non-delivery, the purchased service, actual usage, and applicable consumer rights. There is no blanket satisfaction guarantee, and submitting a request does not itself mean that a refund has been approved.
Waffo acts as the merchant of record for purchases made through its checkout. Older Creem purchases remain with Creem for payment administration and refunds. We handle product-support and refund-eligibility questions; approved refunds are processed through the provider that collected the payment under its procedures. That provider may also issue refunds where its rules or applicable law require them. Refund timing depends on the payment method and provider. Returning generation credits is separate from refunding a purchase to your payment method.
Nothing in these Terms removes a mandatory withdrawal right, a remedy for faulty or misdescribed digital services, or your right to dispute an unauthorized charge. Consumers in the European Union may have a 14-day withdrawal right for distance purchases, subject to the rules for the particular service or digital content. Any loss of that right requires the conditions imposed by law, including express requests, acknowledgements, and confirmation where required. Merely creating an account, accepting these Terms, or consuming credits is not treated here as an automatic waiver.
If you wish to exercise a withdrawal right, send a clear statement to support identifying the purchase and your request to withdraw. You do not need to use a particular form. We will apply the required remedy and explain any lawful deduction for service already supplied. Please also report suspected incorrect charges promptly so we can investigate; contacting us first is not a condition of exercising your statutory rights.
Your History provides access to stored results. It is not a substitute for maintaining your own copies of files you need. Download important results and keep your original images.
Private media is delivered using temporary access links. Anyone with a valid complete link may be able to open it during its validity, so share links only as intended. Deleting a task removes it from visible History and queues stored media for removal. Prepared ZIP downloads expire after seven days. The Privacy Policy explains retention of other records and provider copies.
We may restrict or suspend access for a material breach of these Terms, unresolved payment problems, a credible security threat, or a legal requirement. Action will be proportionate to the issue. Where practical and lawful, we will explain the reason and give you a chance to correct a remediable breach or request review. Immediate action may be necessary to protect people, accounts, or the service.
You can stop using the service and request account closure through support. Manage any active renewal before closure, or ask support to address it with your closure request. Account closure does not itself resolve an outstanding payment or refund dispute.
If we discontinue the service or materially withdraw paid functionality, we will provide appropriate notice and address unused paid service and legally required refunds. These Terms do not give us an unrestricted right to retain payment while refusing the purchased service.
We will provide the service with reasonable care and skill. We cannot promise uninterrupted operation, a particular artistic result, a fixed generation time, or compatibility with every advertising requirement. Third-party outages and model changes may affect availability, but do not remove our responsibilities for the service we sell.
To the extent permitted by law, we exclude implied warranties beyond those expressly stated in these Terms. For business use, we are not liable for indirect or consequential losses, such as lost profits or advertising opportunities, arising from use of the service. For consumers, any applicable liability rules for foreseeable loss and faulty services continue to apply.
No exclusion or limitation applies to fraud, fraudulent misrepresentation, death or personal injury caused by negligence, deliberate misconduct, or any liability that cannot lawfully be excluded or limited. Mandatory consumer guarantees and privacy rights remain unaffected.
Contact support with a description of a dispute and the relevant account or purchase information. We will consider the complaint and explain our response. This process does not prevent you from contacting a regulator or taking legal action.
Applicable law and the competent courts are determined under the legal rules that govern the transaction and the parties. These Terms do not impose mandatory arbitration or require a consumer to give up the protections or courts available under mandatory law in their place of residence.
If a provision cannot be enforced, the remaining provisions continue to apply to the extent permitted by law. A failure to enforce a provision immediately does not waive it. Terms that by their nature need to continue, including accrued payment rights, content rights, and lawful liability provisions, survive account closure.
We will publish changes with an updated effective date and provide additional notice of material changes where appropriate. If a change requires renewed acceptance, we will obtain it. A revision does not retroactively remove accrued rights or a refund entitlement. Contact [email protected] for questions about these Terms.
